Contact Us

/_assets/UUpSV3pnMEtsa0xvREJFbVZqYnA4QT09

Staff Travel Voyage (STV) promotes to Travel Industry Employees resident in over 200 countries worldwide! 

** For general inquiries and information about how to use our website & eligibility please Click here

** For flight offloads/last-minute cancellations it is important you contact the hotel you have booked directly and as soon as possible (before or on planned check in date at the latest) with the contact details supplied at the time of booking. Please do not no show! Please also cancel your booking in our system by logging in and clicking 'My Bookings' here or on the menu bar.

** For urgent inquiries and emergencies email us on: [email protected] and/or [email protected]  

** For issues with login and passwords click here and see 'Logging in problems?'

Staff Travel Voyage is a global provider of concessionary and highly discounted hotel and tour rates exclusively for employees of the travel industry. We deal with almost 1 million employees resident in over 200 countries and therefore unable to offer a telephone reservation/inquiry service. If you have a question please first check our HELP & FAQ (Frequently Asked Questions) page by clicking here, and if you do not find the answer to your question you can email us any time.


General Enquiries (Global)

[email protected] (general inquiries)

___________________________________________________

​North, Central & South American Offices

[email protected]
[email protected]
[email protected]
___________________________________________________

European Office

[email protected]
___________________________________________________

Middle Eastern Office

[email protected]
___________________________________________________

Asian Office

[email protected]
___________________________________________________

Australasia/Oceania Office

[email protected]
___________________________________________________


Terms & Conditions and your Data Protection

Staff Travel Voyage Limited (registered company number 154936, the company you are contracted with when you use our services), and its agents, also known as STV, is an internationally registered company providing an online marketing and awareness platform for hotels and tour companies (Accommodation supplier) to promote and market their services to employees of the travel industry (Clients) and to provide the Clients with rebated holiday arrangements at industry staff levels. Travel Industry Employee Clients are required to register with STV on our website (free) to avail themselves of the special industry staff discounted arrangements.

Information required at the time of registration includes only name, basic contact details, advice of the company the Client works for, their position and their holiday preferences, and not sensitive personal data. This information is simply required to enable us to contact the Clients to provide them with information about holiday offers available to them with STV and most suited to the preferences they provided, details and reservation confirmation about the bookings they make via STV, and for us to advise the Accommodation supplier at the time of the reservation request who the Client works for before the Accommodation supplier considers and confirms their booking request. The information provided is for no other use and is not provided at any time to any other third party. Clients are not required to register any form of financial/credit card details as payment is generally made between the Client and Accommodation supplier directly. The Clients are also required to present adequate proof of employment at the hotel on check-in to confirm and prove their employment to the Accommodation supplier. This is usually in the form of an ID card or other suitable proof of employment. We provide an on-request Booking system and link directly between the Accommodation supplier and Clients for the promotion of their land-based accommodation and tours and ancillary services. When making a Booking through the Staff Travel Voyage system, the Client makes a contractual reservation agreement with the Accommodation supplier for the services requested and booked, and not with STV. When the Client makes a Booking, STV acts solely as an intermediary between the Client and the Accommodation supplier, automatically forwarding the details of your reservation request to the relevant Accommodation supplier and sending you a confirmation email outlining the services you have requested, and then a confirmation message from the Accommodation supplier in respect to the Booking. All payments for services booked are made between the Client and the Accommodation supplier (unless otherwise stated and agreed), and all such terms and conditions for the Booking are those issued and enforced by the Accommodation supplier and as presented to the client at the time of the booking confirmation or by the Accommodation supplier at any other time.   

The information that we publish on our website or through any social media and electronic/brochure based material is based on the information provided to us by Accommodation suppliers. The Accommodation suppliers are also given access to the STV extranet through which they can enter and update rates and other rate based /identity information which may then be displayed on our website. Although we always use reasonable skill and attention in performing our services we do not guarantee that all information is consistently updated by the Accommodation Supplier or STV, nor necessarily accurate and correct, and we will not be held responsible for any errors including descriptions, images, videos, downloadable documents, rates, and typographical errors, or any interruptions owing to breakdown, repair, upgrade and maintenance of our website, inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or (star) rating of any accommodation made available. Any shortfalls in services provided and/or complaints about any matter whatsoever including negligence by the Accommodation supplier should be taken up with the Accommodation supplier directly, and STV holds no responsibility whatsoever for any such shortfalls. Clients making Bookings via the STV system do so under this understanding and stated conditions. 

Staff Code of Conduct:

PLEASE remember, our special airline and travel agency staff discounted hotel rates are considered "concessionary employee benefits" by the hotels, the same as with your ID/ZED fare Employee rebated/discounted air tickets. Staff should remember this when staying at the hotels and ensure they act respectively and do not create problems or complain unnecessarily or disrupt the hotel staff or general public guests also staying at the hotel. Please remember, as with aircraft occasionally there are technical problems with equipment in hotel rooms or outlets. If you experience such issues in the hotel please 'respectively' report them to reception and the hotel will do their best to resolve the issue as fast as possible. When 'space available' upgrades or late check-outs are promoted on our website please remember if you receive an upgraded room/late check-out, this is a bonus so please do not complain or demand an upgrade/late check-out if the hotel is unable or chooses not to upgrade you! Some of our hotels do offer 'guaranteed' upgrades and this is clearly shown on our hotel pages if it is relevant. Hostile or inappropriate behavior resulting in the hotel complaining to Staff Travel Voyage about our industry staff guests staying at their hotel can result in reports being forwarded to the staff members employer airline/agency staff travel/employee benefits department and can also result in the hotel concerned refusing to accept employees from your airline/agency thereby ruining opportunities for your fellow employees! Thank you for your understanding! 

View our Super Specials here! This website is best viewed on computer/ipad.