Contact Us

STV operates in over 190 countries worldwide! 

For flight offloads/cancellations please contact the hotel you have booked directly with the contact details supplied at the time of booking.
For urgent enquiries and emergencies email us on: [email protected]
For issues with login and passwords: [email protected]

For additional information please also see Frequently Asked Questions FAQ Click here

STV Global Offices ~ email address contact details


General Enquiries (Global)

[email protected] (general enquiries)
[email protected] (sales & marketing enquiries)
[email protected] (administration)
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​North, Central & South American Office

[email protected]
[email protected]
[email protected]
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European Office

[email protected]
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Middle Eastern Office

[email protected]
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Asian Office

[email protected]
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Australia/New Zealand Office

[email protected]
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Staff Travel Voyage Limited (registered company number 154936), and its agents, also known as STV, is an internationally registered company providing an on-line marketing and awareness platform for hotels and tour companies (Accommodation supplier) to promote and market their services to employees of the travel industry (Clients) and to provide the Clients with rebated holiday arrangements at industry staff levels. Travel Industry Employees are required to register with STV on our website (free) to avail themselves of the special industry staff discounted arrangements. Information required at registration includes only basic contact details and advice of the company the Client works for, their position and their holiday preferences. This information is simply required to enable us to contact the Clients about their bookings, and for us to advise the Accommodation supplier at the time of the booking request who the employee works for before they confirm the booking request. The information provided is for no other use and is not provided at anytime to any third party. Clients are not required to register any form of financial/credit card details as payment is made between the Client and Accommodation supplier directly. The Clients are also required to present adequate proof of employment at the hotel on check-in to confirm and prove their employment to the Accommodation supplier. This is usually in the form of an ID card or other suitable proof of employment. We provide an on-request Booking system and link directly between the Accommodation supplier and Clients for the promotion of their land based accommodation and tours and ancillary services. When making a Booking through the Staff Travel Voyage system, the Client makes a contractual reservation agreement with the Accommodation supplier for the services requested and booked, and not with STV. When the Client makes a Booking, STV acts solely as an intermediary between the Client and the Accommodation supplier, automatically forwarding the details of your reservation request to the relevant Accommodation supplier and sending you a confirmation email outlining the services you have requested, and then a confirmation message from the Accommodation supplier in respect to the Booking. All payments for services booked are made between the Client and the Accommodation supplier (unless otherwise stated and agreed), and all such terms and conditions for the Booking are those issued and enforced by the Accommodation supplier and as presented to the client at the time of the booking confirmation or by the Accommodation supplier at any other time.   

The information that we publish on our website or through any social media and electronic/brochure based material is based on the information provided to us by Accommodation suppliers. The Accommodation suppliers are also given access to the STV extranet through which they are able to enter and update rates and other rate based /identity information which may then be displayed on our website. Although we always use reasonable skill and and attention in performing our services we do not guarantee that all information is consistently updated by the Accommodation Supplier or STV, nor necessarily accurate and correct, and we will not be held responsible for any errors including descriptions, images, videos, downloadable documents, rates and typographical errors, or any interruptions owing to breakdown, repair, upgrade and maintenance of our website, inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available. Any shortfalls in services provided and/or complaints for any matter whatsoever including negligence by the Accommodation supplier should be taken up with the Accommodation supplier directly, and STV holds no responsibility whatsoever for any such shortfalls. Clients making Bookings via the STV system do so under this understanding and stated conditions. 

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