Your page is loading....
Sorry for any delay
Our website is in high demand

Grand Palladium White Sand Resort & Spa ~ Playa del Carmen


[Click box to close]

STV Super Specials
What do these rates mean?

* STV Super Specials are STV's usual SUPER Discounted Special rates, GENUINELY and STRICTLY ONLY available for TRAVEL INDUSTRY Employees resident globally, and are classified as an Employee Benefit. (Available to Airline, Travel Agent, Tour Operator, ATC & Airport Handling Agent Employees)

* You must be a Travel Industry Employee and you must be registered with STV (Free) to be able to book our STV Super Special rates.

* Minimum one Travel Industry Employee per room. You are required to present your I.D. / proof of employment on check-in.

* There is no limit to the number of bookings per year you can book (unless stated otherwise)

* Friends and Family cannot book STV Super Special Rates. They can accompany you but must stay in the same room as you (some hotels permit an extra room for Friends & Family and if so this will be stated on the hotel page, but you must always be included in the booking and be staying at the hotel).

* PAYMENT & CANCELLATION: With STV Super Special rates you only need to pay a very small refundable deposit within 14 days of making your booking, or right away if travelling short notice, and the main balance of the booking is paid direct to the hotel, usually on check-in. It is FREE to cancel or amend dates for your booking, often right up to and including the day of check-in, making these rates great for standby travelers (see each hotels payment & cancellation terms). When you make a booking request with STV Super Special rates and it is confirmed, you do not need to go ahead with the booking and can cancel immediately without paying a deposit if you wish.

* Remember STV Super Special Rates are only available for Airline & Travel Industry Employees as an employee benefit and are the lowest rates you will ever find.


* True Airline & Travel Industry Employee rates are known as ON REQUEST. This means you choose your hotel and Super Special rate and submit your booking request through our website and you will receive a response back from the hotel as soon as possible. Because the rate is so highly discounted, the hotel 1st needs to check if they have enough spare rooms to agree to let you pay these exclusive Travel Industry Employee rates. The hotels will often reply to you the same day but be prepared to wait up to 24-48 hours ~ It's worth it!

* BEWARE of other Interline/Agency companies telling you they offer Genuine Airline & Travel Industry Employee rates with 'immediate confirmation'! This is simply not true, and you are being misled. Hotels need to manually check their availability for Genuine Travel Industry employee rates and this can take 1-2 days. This is why they are known as ON REQUEST rates.

* BEWARE. If other companies tell you your Friends and Family can use the same rates as you unaccompanied, you know they are not genuine Travel Industry Rates! No hotels allow Friends & Families to book genuine Airline & Travel Agency Employee rates unaccompanied, so they are simply selling you rates that are also available to the general public through other channels.

STV have different rates available to Friends and Family to enjoy unaccompanied, they are called STV Direct rates. Because we source such rates in bulk and are the only truly global client and leading company selling holidays to Airline and Travel Agency Employees and their Friends and Family (we have served travel industry employees resident in over 200 countries ~ almost every single country on the planet), we always have the lowest STV Direct rates available anywhere. See STV Direct for these great deals for you and your Family.

/assets/images/fastforward-2022.jpg /assets/images/all-inclusive-banner.jpg /assets/images/great-for-families.jpg /assets/images/stv-luxury-collection.jpg

Special Discounted Rates




About the Resort

The Grand Palladium White Sand Resort & Spa is one of the five All Inclusive Hotels that make up the Grand Palladium Riviera Maya Complex.

It is a 5 star Luxury Hotel made up exclusively of suites that offer you the utmost comfort and space during your stay and complement the infinite combination of communal areas, services and facilities that are available in the complex.


The Grand Palladium White Sand Resort & Spa, which takes its name from its location in front of the extensive private beach covered in white sand, is also in an ideal location, which makes it a marvellous option for those guests who are looking for relaxation and tranquillity on their holidays. It is located near the Zentropia Spa, the spa available for all guests of the Grand Palladium Riviera Maya.

Complex and it is also near “La Isla”, the pool exclusively for adults. This is why the Grand Palladium White Sand Resort and Spa is the best alternative for guests who are looking for a hotel with spa in Riviera Maya.


Furthermore, all sports and relaxation facilities, the beach, pools, restaurants and bars like the Hemingway that includes international “Premium” Beverages, are always close at hand thanks to the shuttle train, which can take you to any part of the Complex.

The Grand Palladium White Sand Resort & Spa is located in one of the best areas of the Riviera Maya. In Akumal, between Tulum and Playa del Carmen, and facing the Caribbean which adjoins its almost 1 km of private beach and its mangrove forest.


A unique setting which, together with the strict requirements regarding environmental protection at Palladium, convert the Grand Palladium White Sand Resort & Spa and the entire Palladium Riviera Maya Complex into one of the most representative resorts of the Riviera Maya and the Mexican Caribbean.



Junior Suite
It has an area of 53m2, spacious, centrally located rooms.  All come with a king sized bed or 2 double beds as well as a sofa bed. The Junior Suites are divided into two types, with an open bath with whirlpool in the middle of the bedroom, ideal for couples or newly-weds, and rooms with an enclosed bath recommended for families. Surrounded by the beautiful gardens, mangrove forests and lake, these suites will make you feel in touch with nature.


All of the Suites have a king sized bed and a lounge with sofa bed for more comfort. The lounge and bedroom are separate, which allows you to create two totally different atmospheres and facilitate comfort during your stay.

Mayan Suite
The White Sand Mayan Suites also have a small jetty where you will have a canoe available to travel around the lake surrounding our facilities. Undoubtedly the best accommodation for enjoying yourself Palladium style surrounded by nature.



All Inclusive

  • In Room Amenities: Hairdryer, Air Conditioning, Ceiling Fan, Telephone, Satellite TV, Safety Deposit Box ($), Internal information channel, Internal movie channel, Mini-bar, Coffee- and Tea-making equipment and iron
  • Room Service from 11:00am - 23:00pm
  • Free Wi-Fi
  • All meals included every day (Buffet Breakfast, Buffet Lunch, Buffet or Á la Carte Dinner)
  • Snacks
  • 13 Restaurants including 5 Buffet-type cooking with show-cooking and 8 Á la carte Specialty where they can enjoy Mexican, Mediterranean, Japanese, Steak house, Italian, Asian, Brazilian and grill-barbecue cooking
  • 13 Bars including 5 swim up bars
  • Unlimited Beverages Including Domestic Alcoholic and non-Alcoholic
  • 4 Marvelous pools, outstanding among which is the 3,224 square meter lagoon pool all including a Jacuzzi (4 in lagoon pool)
  • Discotheque


  • Spa with complete gym, Jacuzzi, sauna and steam baths ($)
  • Orchid grove
  • Marvelous walkways surrounded by vegetation and ecological trails
  • Tennis courts
  • Minigolf course integrated into the vegetation
  • Archery
  • Multi-purpose sports area
  • Beach volleyball
  • Water Sports ($)
  • Three lagoons, two with beautiful flamingos and one with crocodiles
  • Great `El Ranchito` Miniclub for the little ones (4 to 12 years)
  • Large covered theater (where the shows take place)
  • Planned activities by resort entertainment staff throughout the day
  • Nightly Entertainment
  • Beautiful beach and infinite gardens
  • All gratuities

Photo Gallery

Click on any picture to enter the full photo gallery


Extra Staff Bonuses!

Book By Extra
For stays during
12 Apr 2024

50% DISCOUNT FOR UP TO TWO CHILDREN (3-12YRS) sharing a room with two adults.

27 Nov 2022
12 Apr 2024
12 Apr 2024

WINTER 2023/24 and Summer 23 ON SALE NOW!

13 Apr 2023
12 Apr 2024

Special Discounted Rates

Grand Palladium White Sand Resort & Spa applies a strict policy of 1 room per booking only.  Bookings of multiple rooms at the hotel will automatically be rejected.



El Dorado
The resort's à la carte steak house, paradise for meat lovers. Only the best cuts, grilled and combined with the most flavourful and varied side dishes. And always, in addition to the menu, the salad bar lets you complement your dinner with whatever you like best. What better way to regain strength after a day of sun, beach, culture and fun?

La Adelita
How could you visit Mexico and not try their authentic northern-style burritos or Margarita shrimp? That's why La Adelita, the à la carte Mexican restaurant, is a must during your vacation at our Riviera Maya Complex. Here you'll enjoy anything from Mexican cuisine's most popular dishes to special dishes prepared following their chef's own recipes, also full of authentic Mexican flavour.


Ribs & More
This large American restaurant offers an incredible variety of meats, ribs, hamburgers and much more! A spectacular variety of wines to pair with the different flavours you'll find in this restaurant where you can enjoy authentic American cuisine for an outstanding evening. 

Sumptuori Restaurant
For lovers of Japanese cuisine. À la carte restaurant with the most popular pieces from one of the most international types of cuisine: Japanese. The restaurant has a teppanyaki from which you'll enjoy front row seats to a true culinary show. 


Portofino Restaurant
The Portofino Restaurant stands out not only for its amazing and traditional pasta dishes and pizza but also for its abundant aromas and flavours of the Mediterranean. Here Parmesan cheese, tomatoes and olive oil are the star ingredients and the service and decor are the perfect complements to an unforgettable meal.

Punta Emilia Restaurant
Located at a spectacular rocky spot bathed in the sea and fresh air, this lovely restaurant is the perfect place to enjoy the best fish and rice in one that you'll never forget. 


La Lola
La Lola offers you a wide range of gastronomic choices; they combine traditional Spanish cuisine with the latest culinary trends, giving as a result a large selection of signature tapas and pinchos. 

Chang Thai Restaurant
Chang Thai, their newest restaurant in Riviera Maya, includes a beautiful terrace along with a buffet area which offers a wide variety of local Thai cuisine and flavors which is one of the most sophisticated from the Southeast Asian area.

O Pavao Restaurant
Brazilian cuisine. One of the most successful restaurants in the entire complex, serving a wide variety of meat from Brazil, cut on the spot by our waiters and served freshly cooked to your table.



Swim Up Bars
Take a dip in the main pool of the Colonial & Kantenah Hotel and swim your way to the Swim Up bar to try the variety of drinks and cocktails that the barman can make for you.

Bar Las Olas
The Las Olas Bar offers music and delicious drinks 24 hours a day. Enjoy refreshing beers until 8 pm, after which time you can taste the best tropical cocktails and mixed drinks, while listening to the relaxing sound of the sea and gazing at the starry night sky of the Riviera Maya.

El Teatro Bar
Enjoy the evening shows in the Riviera Hotel while our friendly staff serve your favourite drinks in the "El Teatro" Bar.

Hemingway Bar
Non-smoking. International “Premium” Beverages and selection of board games and books.


La Jarra Bar
"La Jarra" bar is located on the beach at the Kantenah Hotel, the perfect place to enjoy some sunshine, the sea breeze and the beautiful views over the Caribbean Sea.

La Laguna Bar
"La Laguna" bar boasts a beautiful view of the main pool White Sand & Riviera Hotels pool. A strategic point from where you can look most of the entertainment activities of this part of the complex and the lake surrounding by the pool.

Lobby Bar Riviera
Located in the Riviera´s lobby where you can enjoy coffee, tea or your favourite cocktails.

Sport Bar
All the excitement and speed of sport come to life as never before in the new Sports Bar. Enjoy our snacks service, an extensive menu of beverages, table games and sporting events broadcast live on our large main screen. 


Buffet Restaurants

  • Tikal Buffet
  • Kabah Buffet
  • La Laguna Buffet
  • La Hacienda Buffet
  • El Granz Azul Buffet

For Discounted Airport/City/Hotel Transfers click below!