How to make a booking

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Making a booking with STV is very easy and straight forward


Click Here for more HELP and to see our Frequently Asked Questions page

Can my friends accompany me and how many rooms can I book at staff rates?

Generally, the rule is there must be at least one industry employee with I.D. per room. Occasionally hotels will allow more than 1 room per booking and per ID card for accompanying friends/family but this is at the sole discretion of the hotel at the time of booking. Please indicate in the 'Special Request' section when booking if additional rooms are being requested for friends/family accompanying you.

Booking Procedure

1) Please be advised all staff rates are ‘on request’ and we do not show live availability on this website. Please do not make multiple hotel requests for the same booking/dates or make requests to just check availability.

** Make sure you are logged-in to see rates and make a booking (You need to be registered as staff on our website to login)

On the hotel page you wish to book, click 'View Rates or Book Now' to obtain a price and/or make a request

Example:

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You will then see the Booking page below 

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First enter your requested check-in and check-out dates and be sure to then click CLICK TO APPLY DATES 

Next enter the number of adults (& children if any), then choose meal plan, and then choose room category, to display the total price and breakdown.

Then Click NEXT and go to the last page to complete your details (some fields are compulsory).

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If you have any questions or special requests for the hotel you can enter this in the 'Special Requests' box.

Then click REQUEST NOW 

2) After you submit your booking request on our website you will first receive an email from us to confirm the details are correct.

3) Please look out for this email where you will be asked to ‘click to confirm the request’ (or cancel it).
Only then your request will be sent to the hotel and you will hear back from them about your booking request usually within 24-48 hours (please note that some hotel reservation departments are closed at weekends so if you make a request on a Friday/Saturday/Sunday, sometimes you may not receive a reply until Monday/Tuesday) If the booking is urgent please email us on [email protected] 

4) When you receive the reply from the hotel about your booking, if it is confirmed you will be asked to either ‘reconfirm’ the booking or ‘message the hotel for any further clarification/changes' or 'cancel without charge'. If you do not reconfirm the booking it may be canceled by the hotel.

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You can also monitor and action your existing bookings at any time by clicking on MY BOOKINGS on the menu bar at the top of the website. You will need to be logged in to view your bookings.

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Payment Procedure


You will see the Payment Policy for the hotel on the 2nd page of the booking area before you click REQUEST NOW.
When the hotel confirms your booking they may ask you for your credit card details to guarantee the booking or if prepayment is required will advise you about the proceedure for this.

Cancelation Policy


You will see the Cancellation Policy for the hotel on the 2nd page of the booking area before you click REQUEST NOW. 
'Many' hotels understand staff standby air travel and will not charge you if you are bumped from the flight. The cancelation policy can vary between hotels and also be dependent on whether it is high or low season. You will always see the cancelation policy for your specific request before you finally 're-confirm' your booking.

** Always ensure you carry your proof of employment with you for presentation at the hotels

** If you need to cancel your booking after it has been confirmed it is important to cancel the booking in our system, which you can do using the link on any of the emails you have received about your booking, or by going to MY BOOKINGS on the menu bar at the top of the website. You will need to be logged in to view your bookings.  IMPORTANT: If you need to cancel your booking last minute, for example due to flight offload it is important that you also contact the hotel directly to advise them. The contact details of the hotel can be found on your email confirmation. Please do not no-show at a hotel as this can incur penalties.

Staff Code of Conduct

PLEASE remember, our special airline and travel agency staff discounted hotel rates are considered "concessionary employee benefits" by the hotels, the same as with your ID/ZED fare Employee rebated/discounted air tickets. Staff should remember this when staying at the hotels and ensure they act respectively and do not create problems or complain unnecessarily or disrupt the hotel staff or general public guests also staying at the hotel. Please remember, as with aircraft, occasionally there are technical problems with equipment in hotel rooms or outlets. If you experience such issues in the hotel please 'respectively' report them to reception and the hotel will do their best to resolve the issue as fast as possible. When 'space available' upgrades or late check-outs are promoted on our website please remember if you receive an upgraded room/late check-out, this is a bonus so please do not complain or demand an upgrade/late check out if the hotel is unable or chooses not to upgrade you! Some of our hotels do offer 'guaranteed' upgrades and this is clearly shown on our hotel pages if it is relevant. Hostile or inappropriate behavior resulting in the hotel complaining to Staff Travel Voyage about our industry staff guests staying at their hotel can result in reports being forwarded to the staff members employer airline/agency staff travel/employee benefit department and can also result in the hotel concerned refusing to accept employees from your airline/agency thereby ruining opportunities for your fellow employees! Thank you for your understanding!  


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