(For answers to 'other' questions you may have about our website Click Here and see our Frequently Asked Questions page)
HOW TO MAKE A BOOKING
* Firstly, please note all STV rates are highly discounted for Travel Industry Employees only, and for this reason, they are on a 'request' basis with the hotel. This means our website does not hold live availability and does not confirm your request and room immediately, like higher regular rate general public hotel booking portals such as Booking.com and Expedia.
* When you make a request on our website, our system automatically and instantly sends an internal message to the hotel requesting your room/s at these very special rates, and the hotel will respond to you via the STV website system and email. The reply could be the same day but could take up to 24-48 hours depending on how busy the hotel is (some hotel reservation departments are closed at weekends).
* Don't forget STV rates are genuine Travel Industry Employee Benefit and highly discounted privileged rates, and full-rate paying general public guest requests normally take priority, so we appreciate your patience ... it is worth it to get such incredible rates!
* Please do not make multiple hotel requests for the same booking/dates or make requests to just check availability.
1) Make sure you are Logged in to the STV website to see our special hotel rates and make a booking (You need to be registered (Free) with STV to Login. Click here if you are not yet registered)
2) On the hotel page you wish to book, first click 'See All Rates or Book Now' to obtain a price and/or make a request (note rates are initially shown per person per night + taxes)
Click on image to expand view
3a) First enter your requested check-in and check-out dates and be sure to then click CLICK TO APPLY DATES
3b) Next enter the number of Adults (children if any), your chosen Meal Plan, and then your chosen room category
Your Total Price to pay for your booking will then be displayed!
3c) If you require more than 1 room you can click 'Add another room'
4) Then Click NEXT to go to Booking Page 2 to complete your details (some fields are compulsory). If you have any questions or special requests for the hotel you can enter this in the 'Special Requests' box.
Click on image to expand view
Then simply click REQUEST NOW !!
IMPORTANT: After you have clicked REQUEST NOW you will first receive an email from us for you to confirm the details are correct. Please look for this email, as you will be asked to ‘click to confirm the request’ (or cancel it). Then your request will be sent to the hotel, so it is important to look for this email!
You will then receive a reply from the hotel via our website system by email. The reply could be the same day but could take up to 24-48 hours depending on how busy the hotel is (some hotel reservation departments are closed at weekends).
5) When you receive the reply from the hotel about your booking, if it is accepted, you will be given 3 options:
Reconfirm the booking and pay your small refundable deposit (usually 12%) using our secure online credit card payment system (the balance is payable later and direct to the hotel, usually on check-in). Importantly, when you have paid your deposit you will then receive an email from STV with your hotel confirmation number which you need in order to check-in and pay our special rate. You will be given a date by when your deposit is payable by, after which your booking will be automatically cancelled, so please look out for the email!
Cancel the booking at no charge.
Change the booking. For example you may wish to change the dates or room type.
6) If you receive an email to say the request is not possible you will normally be sent an alternative offer (for example slightly different dates or a different Room Category). In this instance, you have the option to:
Accept the alternative offer from the hotel - whereby you will then receive a final email confirming your booking and requesting you pay your deposit per 5) above.
If the hotel's alternative offer is not suitable for you, you can cancel the request, message the hotel to request another alternative, or look for another hotel on our website.
You can also monitor, modify and action your existing bookings at any time by clicking on MY BOOKINGS in the menu on our website. You will need to be logged in to view your Bookings.
With STV you only pay a small refundable deposit when your booking is accepted (within 14 days or sooner if you are departing within 14 days), and the balance is always payable directly to the hotel (usually on check-in. You can see each hotel's exact payment policy on the hotel page itself under the rate box.
If you cancel you're booking at any time up to and including the day of check-in your deposit is refundable less a $15 administration fee. For the final balance, most hotels do not charge if you need to cancel your booking right up to and including the day of check-in, although some do make charges if you cancel a few days before check-in. Full details of hotel cancellation policies can be found on the hotel page underneath the rate box
If you need to cancel your booking after it has been confirmed it is important to cancel the booking in our system, which you can do using the link on any of the emails you have received about your booking, or by going to MY BOOKINGS on the menu bar at the top of the website. You will need to be logged in to view your bookings. IMPORTANT: If you need to cancel your booking last minute, for example, due to a flight offload, it is important that you also contact the hotel directly to advise them. The contact details of the hotel can be found on your email confirmation. Please do not no-show at a hotel as this can incur penalties.
Airline and Travel Staff Globally